Got a question for us about any of our piano services? Or do you want to learn more about our piano warehouse in Toronto? If you have a question for us, then please review the FAQs below. If you don’t find the answer to your question below, then you can call us at (416) 230-5560. We look forward to helping you with any query you have.

How long will the piano last?

Our team is very specific about the pianos we bring into our warehouse. We ensure that all of our pre-loved pianos are in excellent condition, and we offer them at affordable warehouse prices! When you get a piano from us, you can be confident that you will enjoy the instrument for many years to come.

What level can the piano be used up to?

We have pianos for all levels and all kinds of players.

Our beginner pianos can last up to Grade 9 to 10 of piano learning. And our intermediate pianos can last up to university and teaching level.

When are you guys open?

We are open 7 days a week, but BY APPOINTMENT ONLY. If you would like to set up an appointment, you can call us at (416) 230-5560.

Can I call you to tune my piano?

Yes, we can tune any uprights, acoustic piano. Additionally, if you buy a piano with us, we will offer you 2 free tunings.

How often should I have my piano tuned?

We suggest that a piano should be tuned 3 – 4 times in the first year it is purchased, and then 2 times per year after.

I bought a new piano. Do I need to tune it right away?

A new piano will undergo a process called settling within the first few weeks in your home. Once your new piano has settled (after about a month), it is wise to get your new piano tuned so it can sound its best – contact Universal Piano Services for a free estimate.

If I just moved, do I need to tune my piano?

Possibly. The main reason you would need to tune a piano after a move is not the physical jostling of moving, but rather the difference in environment between where it was moved from and where it is now. Allow two to three weeks for settling and then contact Universal Piano Services for a free estimate; they will let you know if your piano is out of key and requires tuning.

Do you ship pianos?

We are available to move pianos all across Toronto and the GTA. Our fully-insured movers can move any piano, including uprights, spinets, baby grands, concert grands, or organs.

I need a piano for an event. Do you guys have a rental service?

Yes. We offer both long-term and short-term rental for all kinds of events, including weddings, corporate events, bar/bat mitzvahs, and more.

Can I get a same-day estimate?

Yes. Our piano technicians will be more than happy to come take a look at your piano as soon as possible. Please contact us to make an appointment.

What areas of the GTA do you serve?

We are able to sell and move new and used pianos throughout Toronto and the GTA. As for our services, we can provide service in Toronto and the extended GTA area. 

You can browse our service areas HERE.

Do you do piano repairs on site?

This is entirely dependent on the type of repair needed: some repairs can be done on site, while others require us to take your piano (or parts of your piano) to our warehouse. There, we have the proper equipment to professionally repair any damage.

I have a few keys missing from my piano. Can this repair be done on site at my home?

The repair itself cannot be done at your home, as replacing keys on a piano requires specialized equipment. However, there is no need to move your entire piano to our warehouse! Fortunately, pianos are made of several components that can be disassembled when repairs are needed.

The legs on my piano are badly scratched - can you help?

Universal Piano Services takes care of all piano repairs, both big and small. We will transport your piano to our warehouse so that we can repair the legs and restore it to its original beauty. Contact us today for a free, no-obligation estimate today!